This Privacy Policy explains how Fortuneplay Casino (referred to as “Fortuneplay Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website and related services. By using our website, creating an account or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller and Contact Details
The entity responsible for the processing of your personal information is Fortuneplay Casino. If you have any questions, requests or complaints regarding this Privacy Policy or our handling of your personal information, you may contact our data protection contact point via the contact form or email address provided on our website. We will respond to privacy-related inquiries within a reasonable time and in accordance with applicable Australian privacy laws.
2. Scope and Legal Basis
This Privacy Policy applies to personal information collected from individuals located in Australia who visit our website, register an account, participate in gaming activities, subscribe to communications or otherwise interact with Fortuneplay Casino. We process personal information on the basis of your consent where required, to perform a contract with you, to comply with legal and regulatory obligations, and for our legitimate interests in operating, securing and improving our services, provided such interests are balanced against your privacy rights.
3. Types of Information We Collect
We may collect and process the following categories of personal information about you when you use Fortuneplay Casino services in Australia: identification data such as full name, date of birth and government-issued identification details where required for verification; contact details such as residential address, email address and telephone number; account and profile information including username, password, security questions and preferences; transactional and financial data such as deposit and withdrawal records, selected payment methods, currency, bet history and winnings; technical and device data such as IP address, browser type, operating system, device identifiers, language settings and access times; usage data including pages visited, clicks, session duration, referral sources and interaction with website features; and communications data including records of your correspondence with our customer support and any complaints or inquiries you submit.
4. How We Collect Your Information
We collect personal information directly from you when you create an account, verify your identity, update your profile, make deposits or withdrawals, participate in games, contact support or subscribe to marketing communications. We also collect information automatically through cookies, web beacons and similar technologies when you access our website or interact with our content. In addition, we may receive information from third parties such as payment service providers, identity verification providers, fraud prevention agencies and other service partners, where this is necessary to provide our services and meet legal obligations.
5. Purposes of Processing
We process your personal information for the following purposes: to create, maintain and manage your Fortuneplay Casino account; to verify your identity, age and eligibility to use our services in Australia; to process deposits, bets, withdrawals and other gaming-related transactions; to comply with anti-money laundering, counter-terrorism financing, responsible gambling and other regulatory obligations; to detect, investigate and prevent fraud, abuse, security incidents and other prohibited activities; to respond to your inquiries, provide customer support and handle complaints; to manage our relationship with you, including service notifications and changes to our terms and policies; to conduct analytics, reporting and service improvement; and to provide or manage marketing communications where permitted by law and your preferences.
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies to ensure the proper functioning of our website, enhance user experience, perform analytics and support security. Cookies may be session-based or persistent and may be set by us or by authorised third-party providers. You can manage or disable cookies through your browser settings; however, certain essential cookies are necessary for the operation of our website and disabling them may affect the availability or functionality of some features. By continuing to use our website in Australia, you acknowledge the use of cookies in accordance with this Privacy Policy and any applicable cookie notices.
7. Legal and Regulatory Compliance in Australia
We may be required to collect, verify and retain certain personal information in order to comply with applicable Australian laws and regulations, including but not limited to anti-money laundering and counter-terrorism financing requirements, responsible gambling obligations and record-keeping duties. This may involve verifying your identity against third-party databases, monitoring transactions and retaining records for specified periods. Where required by law, we may disclose your information to law enforcement agencies, regulatory bodies or other authorities in Australia or in other relevant jurisdictions.
8. Disclosure of Personal Information
We may disclose your personal information to third parties strictly for the purposes set out in this Privacy Policy. Such third parties may include payment processors and financial institutions, identity verification and fraud prevention providers, IT and hosting service providers, analytics and security service providers, professional advisers such as auditors and legal counsel, and government or regulatory authorities where disclosure is required by law. We require our service providers to handle your information securely and only in accordance with our instructions and applicable privacy laws.
9. International Transfers
Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions that may not provide the same level of data protection as in Australia. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information, such as contractual obligations, technical and organisational security measures and due diligence on service providers. By using our services, you acknowledge that your information may be transferred internationally as described in this Privacy Policy.
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory and operational obligations. Retention periods may vary depending on the category of information and applicable requirements, including anti-money laundering and financial record-keeping rules. When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it in accordance with our data retention policies and applicable law.
11. Security Measures
We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include encryption, access controls, secure storage, network safeguards and regular monitoring. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
12. Your Rights and Choices
Subject to applicable Australian privacy laws and certain limitations, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate, incomplete or outdated information, to withdraw consent where processing is based on consent, to opt out of direct marketing communications, and to raise a complaint about our handling of your personal information. We may require you to verify your identity before responding to certain requests. To exercise your rights, please contact us using the details provided on our website.
13. Marketing Communications
We may send you marketing communications about Fortuneplay Casino services, promotions or updates where permitted by law and in line with your preferences. You can opt out of receiving marketing emails at any time by using the unsubscribe link included in each message or by updating your account settings where available. Opting out of marketing communications will not affect service-related messages that are necessary for the administration of your account and the fulfilment of our contractual or legal obligations.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, services or content that are not controlled or operated by Fortuneplay Casino. This Privacy Policy does not apply to such third-party properties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you access via links from our website before providing any personal information.
15. Minors
Fortuneplay Casino services are not intended for persons under the legal age for gambling in their jurisdiction, including in Australia. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a person who is not of legal age, we will take reasonable steps to delete such information and, where appropriate, close the related account.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements or technological developments. The updated version will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information. Continued use of our services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.
17. Complaints and Contact in Australia
If you have concerns about how we handle your personal information, you should first contact us using the details provided on the Fortuneplay Casino website so that we can seek to resolve your complaint. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in Australia. We will cooperate with such authorities and follow any guidance they provide in relation to the resolution of privacy complaints.