These Terms and Conditions (hereinafter the “Terms”) govern access to and use of the Fortuneplay Casino website and related services (collectively the “Service”) by users located in Australia. By creating an account, accessing or using the Service, you confirm that you have read, understood and agree to be legally bound by these Terms, as amended from time to time. If you do not agree with any provision of these Terms, you must not use the Service.
The Service is operated by the brand owner of Fortuneplay Casino (hereinafter the “Operator”). References to “we”, “us” and “our” in these Terms mean the Operator, and references to “you” and “your” mean the individual user of the Service.
2. Eligibility and Jurisdiction
The Service is intended solely for individuals who have reached the legal age for participation in online gambling in their jurisdiction and, in any case, not younger than 18 years of age. By registering an account, you represent and warrant that you are at least 18 years old and that you have full legal capacity to enter into binding contracts under applicable Australian law.
You are solely responsible for ensuring that your use of the Service is lawful under the laws applicable to you, including any federal, state or territory legislation and regulations in Australia. The Operator does not provide legal advice and does not guarantee that the Service is lawful or appropriate in every jurisdiction. The Operator reserves the right to request proof of age and identity and to suspend or close any account where satisfactory verification is not provided.
3. Account Registration and Security
To access real-money gaming, you must complete the registration process and create a personal account. You agree to provide accurate, current and complete information during registration and to keep your details up to date at all times. The use of false, incomplete or misleading information is prohibited and may result in immediate termination of your account and forfeiture of any funds or winnings, subject to applicable law.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must not allow any third party to access or use your account. If you become aware of any unauthorised use of your account or any breach of security, you must notify the Operator without delay. The Operator is not liable for any losses arising from unauthorised access where you have failed to maintain the security of your credentials.
4. Verification, KYC and AML
The Operator may conduct identity verification, “Know Your Customer” (KYC) and anti-money laundering (AML) checks in accordance with applicable Australian and international standards. You may be required to provide identification documents, proof of address, source of funds information and any other documentation reasonably requested by the Operator.
Until verification procedures are completed to the Operator’s satisfaction, certain restrictions may apply to your account, including but not limited to limits on deposits, wagering and withdrawals. The Operator may suspend or close your account and withhold funds where it has reasonable grounds to suspect fraudulent activity, money laundering, financing of terrorism or other unlawful conduct, subject to applicable laws and regulatory requirements.
5. Deposits, Withdrawals and Payments
All financial transactions must be carried out using payment methods made available on the Service and registered in your own name. You agree that you will not use payment instruments belonging to any third party and that you will comply with the terms and conditions of your payment provider. The Operator accepts no responsibility for delays, fees or failures in transactions arising from third-party payment services.
Deposited funds appear in your account balance once confirmed by the payment provider. Minimum and maximum deposit and withdrawal limits may apply and are indicated in the relevant sections of the Service. The Operator reserves the right to apply additional limits or to request further verification prior to processing withdrawals, in accordance with internal policies and AML obligations.
All deposits and wagers must be made in the currency specified on the Service for Australian users, unless otherwise stated. Currency conversion fees, bank charges and other transaction costs are your sole responsibility. In the event of a dispute regarding account balances or transactions, the records maintained by the Operator shall, in the absence of manifest error, be final and conclusive.
6. Bonuses, Promotions and Wagering Requirements
The Operator may, at its sole discretion, offer bonuses, free spins, loyalty rewards or other promotional benefits. All such offers are subject to specific promotional terms, including eligibility criteria, wagering requirements, time limits and game restrictions, which form an integral part of these Terms.
Bonus funds and any associated winnings may not be withdrawn until all applicable wagering requirements have been met. If you request a withdrawal before completing wagering, the Operator may cancel the bonus and any related winnings. Misuse of promotional offers, including but not limited to bonus abuse, use of multiple accounts or collusion, is strictly prohibited and may result in cancellation of bonuses, confiscation of winnings and closure of your account.
7. Responsible Gaming and Self-Exclusion
The Operator supports responsible gaming practices and provides tools to help you manage your gambling activity. These tools may include deposit limits, loss limits, session limits, reality checks and self-exclusion options. You are encouraged to use these measures if you experience any difficulty in controlling your gambling behaviour.
If you choose to self-exclude, your access to the Service will be restricted for the selected period, and you must not attempt to open new accounts or circumvent the exclusion in any way. The Operator will take reasonable steps to enforce self-exclusion but cannot be held liable for any consequences where you attempt to bypass these measures or provide inaccurate information.
8. Prohibited Conduct and Fair Play
You agree not to use the Service for any unlawful, fraudulent or inappropriate purpose. Prohibited conduct includes, without limitation, the use of automated tools or bots, exploitation of software bugs or loopholes, collusion with other players, manipulation of game outcomes, chargebacks, identity theft and any activity that may compromise the integrity or security of the Service.
The Operator reserves the right to investigate any suspected breach of these Terms. Where prohibited conduct is identified, the Operator may take any action it deems necessary, including account suspension or closure, voiding of bets, forfeiture of funds and reporting to relevant authorities, subject to applicable law.
9. Intellectual Property and Use of the Service
All intellectual property rights in and to the Service, including but not limited to trademarks, logos, domain names, software, game content, text, graphics and interfaces, are owned by or licensed to the Operator. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial entertainment purposes only, in accordance with these Terms.
You must not copy, modify, distribute, reverse engineer, decompile, disassemble or otherwise interfere with any part of the Service. Any unauthorised use of intellectual property or content may result in civil and criminal liability under applicable laws.
10. Limitation of Liability and Disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable Australian law, the Operator disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose and non-infringement. The Operator does not warrant that the Service will be uninterrupted, error-free or free from viruses or other harmful components.
To the extent permitted by law, the Operator shall not be liable for any indirect, incidental, consequential or punitive damages, loss of profits, data or business opportunities arising out of or in connection with your use of the Service. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable consumer protection or gambling legislation in Australia.
11. Changes to the Terms
The Operator may amend these Terms from time to time to reflect legal, regulatory, technical or operational changes. Updated Terms will be published on the Service with an indication of the effective date. Your continued use of the Service after the effective date constitutes your acceptance of the amended Terms. If you do not agree with any modification, you must cease using the Service and close your account.
12. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the Operator, without prejudice to any mandatory provisions of Australian consumer or gambling law that may apply to you as a resident of Australia.
In the event of a dispute, you should first contact the Operator’s customer support with full details of your complaint. The Operator will review and respond within a reasonable timeframe. If the dispute is not resolved through internal procedures, you may have the right to escalate the matter to an independent dispute resolution body or regulator, where available under applicable law.
13. Contact Information
If you have any questions regarding these Terms or your use of the Service, you should contact Fortuneplay Casino customer support using the contact details provided on the website. All communications should include your full name, account details and a clear description of your query or concern.